FreshLoop Privacy Policy

Last Updated: May 3, 2026

1. Introduction

FreshLoop is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

By using FreshLoop’s website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Name
Email address
Phone number
Pickup and delivery address
Order and service details

We collect this information when you place an order, create an account, or contact us.

3. How We Use Your Information

Your information is used to:

Process and manage orders
Coordinate pickup and delivery
Communicate service updates and notifications
Provide customer support
Improve our services and customer experience

4. Communications

By using our services, you agree to receive service-related communications, including order confirmations, pickup and delivery updates, and billing notifications.

FreshLoop may also send promotional emails and updates. You can opt out of marketing communications at any time using the unsubscribe link provided in those messages.

5. Third-Party Services

FreshLoop uses trusted third-party platforms to operate and deliver its services, including CleanCloud (order management and service operations) and Adyen (secure payment processing).

These third-party providers may process, store, and manage customer information on our behalf in order to facilitate service delivery, payment processing, and system functionality.

Each provider maintains its own privacy, security, and data handling practices, which may differ from those of FreshLoop. We encourage users to review their respective privacy policies:

CleanCloud Privacy Policy: https://clean.cloud/privacy
Adyen Privacy Policy: https://www.adyen.com/privacy-policy

Please note that these external links are provided for convenience. While FreshLoop makes reasonable efforts to keep such references up to date, we do not control or guarantee the availability, accuracy, or content of third-party websites or policies, which may change from time to time.

If you are unable to access these resources or require additional information, you may contact FreshLoop directly. FreshLoop may, at its discretion, assist in helping you locate relevant information.

FreshLoop does not store or have access to full payment card details, which are securely handled by our payment processing partners.

6. Data Security

We take reasonable steps to protect your personal information using appropriate technical and organizational safeguards.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

FreshLoop uses cookies and similar technologies to enhance your experience and analyze website usage.

We may use tools such as:

Google Analytics to understand website performance and usage
Facebook advertising tools (including tracking pixels) to deliver relevant ads and measure campaign effectiveness

You can manage cookie preferences through your browser settings.

8. Your Rights & Choices

You may request to:

Update or correct your personal information
Opt out of marketing communications
Request deletion of your data (subject to operational and legal requirements)

To make a request, please contact us using the information below.

9. Data Retention

We retain your information only as long as necessary to:

Provide our services
Maintain records for operational and legal purposes

10. Changes to This Policy

FreshLoop may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of those changes.